Your Direct Line to
Sigenergy Support
Als autorisierter Silver Distributor bietet PVSelected exklusiven technischen Support für das gesamte Sigenergy-Portfolio. Von der Systemplanung über die Inbetriebnahme bis zum After-Sales – unser spezialisiertes Team kennt jedes Produkt im Detail.
Sigenergy Silver Distributor
PVSelected ist offizieller Silver Distributor von Sigenergy in Deutschland. Das bedeutet für Sie: direkter Zugang zu Herstellerressourcen, priorisierte Garantieabwicklung, exklusive Schulungen und ein Support-Team, das jedes Sigenergy-Produkt aus der täglichen Praxis kennt.
Contact Sigenergy Support
Our specialized team is exclusively dedicated to Sigenergy inquiries.
Phone
Direct phone assistance with installation, error codes and system planning.
+49 2154 5029131 →Sigenergy-specific inquiries to our dedicated support mailbox.
sigenergy@pvselected.de →Support Ticket
Create a ticket in the helpdesk – with tracking and status monitoring.
Create Ticket →On-Site
Personal consulting, training and product demonstrations in Willich.
Halskestraße 3-5, 47877 WillichWhat We Do for Sigenergy Partners
Comprehensive support along the entire value chain – exclusively for Sigenergy.
Technical Support Level 1–3
From error codes through system diagnostics to direct escalation to Sigenergy – we solve every problem.
Commissioning Support
Support with initial installation, MySigen App configuration and system registration by phone or remote access.
Warranty & Spare Parts
Priorisierte Garantieabwicklung dank Silver Distributor Status. Ersatzteile aus Lagerbestand – oft am gleichen Tag.
Sigenergy Training
Free product training, installation workshops and live demos at the PVSelected Academy.
Remote Access & Remote Diagnostics
Direct access to your Sigenergy system for fast error analysis and configuration adjustments.
System Planning & Configuration
Design of SigenStor, TP2 and C&I systems – including compatibility check and component selection.
What Makes Our Sigenergy Support Special
Direct manufacturer access, deep product knowledge and personal support.
Direct Line to Sigenergy
As a Silver Distributor, we have prioritized access to Sigenergy resources – that means faster solutions for you.
- Direct escalation to Sigenergy R&D
- Prioritized warranty and RMA processing
- Early access to firmware updates
- Exclusive training content and certifications
We Know Every Sigenergy Product
Our team works with Sigenergy systems daily – from residential installations to C&I projects.
- SigenStor EC & Battery – Residential Storage
- Sigen Hybrid Inverter TP2 – Inverter
- SigenStack – Commercial Storage
- Sigen EV AC & DC Charger – Charging Infrastructure
- Sigen Gateway – Monitoring & Control
Sigenergy Academy at PVSelected
Regelmäßige kostenlose Schulungen für Installation, Vertrieb und Systemplanung – vor Ort in Willich und als Online-Webinar.
- Sales & installation training on-site
- Live demos on real systems
- Online webinars on firmware & updates
- Individual team training on request
How Your Sigenergy Support Process Works
Four steps to a solution – fast, transparent and reliable.
Get in Touch
Create a ticket, email sigenergy@pvselected.de or call.
Analysis & Diagnosis
Our Sigenergy specialist analyzes your issue and creates a diagnosis.
Implement Solution
Via remote access, MySigen App or with spare parts – we solve the problem.
Follow-Up
Everything working? We ensure and document the solution.
Sigenergy Issue? We Help Immediately.
Our Sigenergy team is at your disposal – by phone, email or via the helpdesk.
Sigenergy Support via PVSelected – Your Authorized Silver Distributor
PVSelected ist offizieller Sigenergy Silver Distributor in Deutschland und bietet registrierten Fachbetrieben exklusiven technischen Support für das gesamte Sigenergy-Portfolio. Ob SigenStor All-in-One BESS, Sigen Hybrid Inverter TP2, SigenStack C&I Speicher oder Sigen EV Charger – unser Team kennt jedes Produkt aus der täglichen Praxis.
Unser Support-Team bearbeitet technische Anfragen auf Level 1 bis 3: Fehlercode-Analysen, Inbetriebnahme-Support per Fernzugriff, MySigen App-Konfiguration, Systemplanung und Garantieabwicklung. Dank des Silver Distributor Status profitieren Sie von priorisierter Bearbeitung und direktem Zugang zu Sigenergy-Ressourcen.
Für Sigenergy-spezifische Anfragen erreichen Sie uns unter sigenergy@pvselected.de oder telefonisch unter +49 2154 5029131. Alternativ können Sie ein Support Ticket erstellen. Kostenlose Schulungen finden regelmäßig in der PVSelected Academy statt. Besuchen Sie uns vor Ort: Halskestraße 3-5, 47877 Willich.