Your Direct Line to
Sigenergy Support
As an authorized Silver Distributor, PVSelected provides exclusive technical support for the entire Sigenergy portfolio. From system planning through commissioning to after-sales – our specialized team knows every product in detail.
Sigenergy Silver Distributor
PVSelected is the official Silver Distributor for Sigenergy in Germany. What this means for you: direct access to manufacturer resources, prioritized warranty processing, exclusive training sessions and a support team that knows every Sigenergy product from daily hands-on experience.
Contact Sigenergy Support
Our specialized team is exclusively dedicated to Sigenergy inquiries.
Phone
Direct phone assistance with installation, error codes and system planning.
+49 2154 5029129 →Sigenergy-specific inquiries to our dedicated support mailbox.
sigenergy@pvselected.de →Support Ticket
Create a ticket in the helpdesk – with tracking and status monitoring.
Create Ticket →On-Site
Personal consulting, training and product demonstrations in Willich.
Halskestraße 3-5, 47877 WillichWhat We Do for Sigenergy Partners
Comprehensive support along the entire value chain – exclusively for Sigenergy.
Technical Support Level 1–3
From error codes through system diagnostics to direct escalation to Sigenergy – we solve every problem.
Commissioning Support
Support with initial installation, MySigen App configuration and system registration by phone or remote access.
Warranty & Spare Parts
Prioritized warranty processing thanks to our Silver Distributor status. Spare parts from stock – often the same day.
Sigenergy Training
Free product training, installation workshops and live demos at the PVSelected Academy.
Remote Access & Remote Diagnostics
Direct access to your Sigenergy system for fast error analysis and configuration adjustments.
System Planning & Configuration
Design of SigenStor, TP2 and C&I systems – including compatibility check and component selection.
What Makes Our Sigenergy Support Special
Direct manufacturer access, deep product knowledge and personal support.
Direct Line to Sigenergy
As a Silver Distributor, we have prioritized access to Sigenergy resources – that means faster solutions for you.
- Direct escalation to Sigenergy R&D
- Prioritized warranty and RMA processing
- Early access to firmware updates
- Exclusive training content and certifications
We Know Every Sigenergy Product
Our team works with Sigenergy systems daily – from residential installations to C&I projects.
- SigenStor EC & Battery – Residential Storage
- Sigen Hybrid Inverter TP2 – Inverter
- SigenStack – Commercial Storage
- Sigen EV AC & DC Charger – Charging Infrastructure
- Sigen Gateway – Monitoring & Control
Sigenergy Academy at PVSelected
Regular free training sessions for installation, sales and system planning – on-site in Willich and as online webinars.
- Sales & installation training on-site
- Live demos on real systems
- Online webinars on firmware & updates
- Individual team training on request
How Your Sigenergy Support Process Works
Four steps to a solution – fast, transparent and reliable.
Get in Touch
Create a ticket, email sigenergy@pvselected.de or call.
Analysis & Diagnosis
Our Sigenergy specialist analyzes your issue and creates a diagnosis.
Implement Solution
Via remote access, MySigen App or with spare parts – we solve the problem.
Follow-Up
Everything working? We ensure and document the solution.
Sigenergy Issue? We Help Immediately.
Our Sigenergy team is at your disposal – by phone, email or via the helpdesk.
Sigenergy Support via PVSelected – Your Authorized Silver Distributor
PVSelected is the official Sigenergy Silver Distributor in Germany and offers registered trade partners exclusive technical support for the entire Sigenergy portfolio. Whether SigenStor All-in-One BESS, Sigen Hybrid Inverter TP2, SigenStack C&I Storage or Sigen EV Charger – our team knows every product from daily hands-on experience.
Our support team handles technical inquiries at Levels 1 to 3: error code analysis, commissioning support via remote access, MySigen App configuration, system planning and warranty processing. Thanks to our Silver Distributor status, you benefit from prioritized handling and direct access to Sigenergy resources.
For Sigenergy-specific inquiries, reach us at sigenergy@pvselected.de or by phone at +49 2154 5029129. Alternatively, you can create a Support Ticket. Free training sessions take place regularly at the PVSelected Academy. Visit us on site: Halskestraße 3-5, 47877 Willich.