Service that Makes
the Difference
From planning through installation to after-sales – our team of technical experts supports you through every phase of your PV project. Technical service is our core value.
How Can We Help You?
Choose your preferred contact method – we are here for you.
Phone
Direct phone assistance with installation, error codes and system planning.
+49 2154 5029131 →Send us your inquiry – response within 24 hours on business days.
info@pvselected.de →Support Ticket
Create a ticket in the helpdesk – with tracking and status monitoring.
Create Ticket →On-Site
Visit us for personal consulting, training or product demonstrations.
Halskestraße 3-5, 47877 WillichOur Services
Comprehensive support along the entire value chain.
Technical Support Level 1–3
From simple product questions to complex system diagnostics – by phone, remote access or on-site.
Planning & Configuration Consulting
System planning, component selection and technical feasibility assessment for residential and C&I.
Warranty & Spare Parts
Fast warranty processing and spare parts supply through direct manufacturer connection.
Training & Certifications
Free product and installation training at the PVSelected Academy – on-site and online.
Remote Access & Remote Diagnostics
Our technicians connect directly to your system when needed – fast problem resolution without waiting times.
Logistics & After-Sales
Flexible delivery options, scheduled delivery and fast replacement in warranty cases.
What Makes Our Support Special
Direct manufacturer connection, genuine PV expertise and personal support.
Every Problem. Any Complexity.
Whether simple product question or complex system diagnosis – our technical team solves problems at all levels.
- Error code analysis and troubleshooting
- Commissioning support via remote access
- On-site support in special cases
- Direct escalation to manufacturers
From Concept to System
Our experts support you with technical design – for residential and C&I projects.
- Component selection and sizing
- Compatibility check of all brands
- Quotation calculation and ROI
- Individual system configuration
Here for You After Purchase Too
Direct manufacturer connection enables fast warranty processing and immediate spare parts supply.
- Warranty claims direct to manufacturer
- Spare parts from stock
- Replacement devices when needed
- Complete documentation
How Your Support Process Works
Four steps to a solution – fast, transparent and reliable.
Get in Touch
Call us, send an email or create a support ticket.
Analysis & Diagnosis
Our technician analyzes your issue and creates a diagnosis.
Implement Solution
By phone, remote access or with spare parts – we solve the problem.
Follow-Up
We ensure everything works and document the solution.
Authorized Support Partner for
Direct line to manufacturers – we are your contact for all brands.
Still Have Questions? We Are Here for You.
Contact our technical support or browse the FAQ.
PVSelected Technical Support – Your Contact for All PV Questions
PVSelected offers registered trade partners comprehensive technical support for photovoltaic and energy storage systems. As an authorized sales and service partner of Sigenergy, Hoymiles, LONGi and SOFAR Solar we have direct access to manufacturer resources and in-depth product knowledge.
Our support team handles technical inquiries at Levels 1 to 3 – from simple installation questions through error code analysis to complex system diagnostics via remote access. Our offering is complemented by free training sessions at the PVSelected Academy, the online configurator for system planning and a fast warranty and spare parts service.
For questions, complaints or technical advice you can reach us by phone at +49 2154 5029131, by email at info@pvselected.de or via our helpdesk ticket system. You are also welcome to visit us on site: Halskestraße 3-5, 47877 Willich.